KDCAD Tech Blog

Hello everyone, I am sitting with Anne in the Tumaini computer lab displaying Wordpress.

Since Autodesk seems to have pulled contact phone numbers from everywhere on their website and their activation process is akin to extortion, can be “problematic” I tracked down some handy phone numbers and have put them here.

Product Registration and Authorization
Web: www.autodesk.com/register (Web registration available 24/7)
Phone: 1-800-551-1490
Email: authcodes@autodesk.com
Fax: 1-800-225-6490

End User—General questions (not Subscription related)
Email:  customercare.abc@autodesk.com
Fax:  1-603-621-3387
Subscription related questions
Email: subscription-team@autodesk.com

1. Go to: http://www.wireless.att.com/blackberrystart and click the link to take you to the “Blackberry Internet Service Login page.” (http://bis.na.blackberry.com/html?brand=mycingular)
2. Hopefully you have already fought it out with customer service to get your username and password. Enter it here. Otherwise you can try creating an account, but typically this won’t work.
3. Click the button to Set Up Account.
4. Your only option here is to enter an email address and password. Go ahead and enter your work email address and Windows login password (the one you would use to log on to your PC).
5. After a while, this will time out and tell you it was unable to configure your account and you will be presented with two options: “This is my personal email account” and “This is my work email account” – choose the work option and click next.
6. On the next screen, you are presented with a couple options as to how you access your email: via an Internet Service Provider (POP/IMAP) or via Outlook Web Access. Choose Outlook Web Access and click Next.
7. Next fill in the information requested:
1. Outlook Web Access URL: In our setup it is ‘http://www.domain.com’
2. User Name: This must include the domain prefix like this: ‘domain\username’
3. Password: Enter the same password you use to login to your PC at the office.
4. Email Address: Enter your complete email address ‘first.last@domain.com’
5. Mailbox Name: This is your username + @ + domain.local like this: ‘usern@domain.local’
8. If all goes well, you should see a message telling you it was a success and the new account should show up in your list of accounts. You should also receive an email from Blackberry confirming the new setup.

Setting up your work email on a Blackberry Storm:

From the menu screen, open Setup, then choose Email Settings. This will start the connection to Settings.

You are then prompted to ‘Add a new account’ or ‘Create a Blackberry account’. Select ‘Add’ and you are then presented with a  list of possible account types. Select ‘Other’ and you are prompted to enter you email address and password. Unfortunately there is no readily apparent method to skip to entering Exchange information so you have to wait until the search for your mail server settings times out.

Once that happens you get the options to re-enter your information or provide the settings yourself. Pick the latter option and two more options come up – one to designate this as a personal account, one to designate it as a work account. Choose the work option.

There are (*sigh*) two options for a work account: POP/IMAP type or Outlook Web Access (OWA) type. In our case, you should choose the OWA option. NOW you are prompted to enter the settings for your OWA information. This is the tricky part so follow these directions closely:

• Outlook Web Access URL: In our setup it is ‘http://www.domain.com’
• User Name: This must include the domain prefix like this: ‘domain\username’
• Password: Enter the same password you use to login to your PC at the office.
• Email Address: Enter your complete email address ‘first.last@domain.com’
• Mailbox Name: This is your username + @ + domain.local like this: ‘usern@domain.local’

The process is a little different on earlier versions of the Blackberries, but the basic process is the same.

If you’re a fan of simple, free video conferencing – there’s a new player in town. Well, it’s been around for a little over a year, but really came into it’s own last spring. It’s "ooVoo" and you can find it at www.oovoo.com. If you’re used to Skype or Windows Live, then you’ll have no trouble with ooVoo. With ooVoo you can make free computer-to-computer voice calls and video calls just like Live and Skype. The big advantage to ooVoo is the ability to add up to two more people in a video conference. Conference up to 6 people for the $10/mo ooVoo Super and add unlimited calls to land lines for $5 more.

With ooVoo, you can create an "ooVoo Link" that you can send in an email or post on your website. If you want to check it out and I’m available – here’s my ooVoo Link:

This is the place where I put the stuff I’m afraid I’ll forget!